Booking, payment and cancellation conditions

Once the customer has made a booking and paid for it in accordance with the terms of the contract, the booking and cancellation conditions become binding and obligatory for both parties.

Reservations and payment

  • The service is provided by Taiga Bear Kuusamo Oy.
  • All prices include VAT.
  • The person making the reservation must be 18 years of age or older.
  • We accept bookings via our booking calendar/system on our website (preferred way), but you can also make a booking by phone or email.
  • Payment is made at the time of booking in our online shop( or on the spot by card. If you want to pay in cash, you must have exact change!
  • Employer benefits such as Epassi, Edenred and Smartum can also be used as a payment.
  • Our online store is operated by Stripe Inc in cooperation with credit institutions. The customer’s credit card details are not forwarded or stored.

Cancellation policy

  • The minimum group size is 2 persons. If the minimum group size is not reached by 22:00 the day before, the excursion will be cancelled and the deposit will be refunded.
  • You can cancel your booking by sending an email to
  • The reservation can be transferred to another day free of charge.
  • If cancelled 7 days or less before the event, an office service fee of EUR 30 will be charged.
  • We charge a 50% cancellation fee if cancelled less than 7 days before the event
  • If cancellation is made less than 3 days before the event, a 100% cancellation fee will be charged.
  • If cancellation has to be made for compelling reasons, such as sudden illness or accident, the cancellation is free of charge. Please be prepared to provide a medical certificate.


  • Taiga Bear Kuusamo Oy has the right to change the duration or course of the programme if necessary for compelling reasons, e.g. a dangerous weather condition or other hazardous situation.
  • The programme may be suspended or cancelled if the customer’s actions pose a safety risk to themselves or other customers.
  • Taiga Bear Kuusamo Oy is not liable for any force majeure or unforeseeable hindrance or cause. These include, for example. a natural disaster, hurricane, strike, pandemic or road disruption. An excursion cancelled due to force majeure can be rescheduled free of charge or the advance payment can be refunded.


  • Taiga Bear Kuusamo Oy has liability insurance against accidents. Our liability insurance covers damages caused by any wrongful act of Taiga Bear Kuusamo Oy.
  • We require that each of our customers has personal travel and accident insurance.